HDFC Asset Management Company provides one of the most multi-layered customer support structures in India’s mutual fund industry — reflecting the expectation of service quality that the HDFC brand generates among its 14 million+ investor base. Whether your concern involves a delayed transaction, SIP NACH rejection, KYC update, account statement issue, or unresolved grievance, at least six distinct contact pathways exist — each suited to different urgency levels and query types.
Toll-Free Phone Support
- Primary Toll-Free Numbers: 1800 3010 6767 and 1800 419 7676 — both are toll-free and handle all investor queries. Availability: Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. The IVR presents two options on connection: Press 1 for existing investors; Press 2 for new investors. Existing investors are directed to an executive for account-specific queries after identity verification.
- Dedicated Line for Online Investors: 1800 267 9944 — specifically for investors using the HDFC MF online portal and app. Use this if your query relates to the digital platform — login issues, OTP problems, transaction failures on the app.
- International Number: +91-44-33462406 — for investors calling from outside India, including NRIs. Standard international call charges apply.
- Missed Call for Callback: 850 693 6767 — leave a missed call and an HDFC MF executive returns the call. Useful for investors who prefer not to wait on IVR queues.
Email Support
- Primary Email: hello@hdfcfund.com — the main investor query and complaint email. Use for: transaction issues, statement requests, complaint lodgement, KYC updates, and all account-related written queries. Include your folio number or PAN for faster resolution.
- Alternate Contact: cliser@hdfcfund.com — listed as an alternative contact for investor service queries on some platforms.
HDFC Mutual Fund provides a grievance registration number for all complaints received through email and phone — keep this number for tracking resolution status.
WhatsApp Support
HDFC Mutual Fund’s WhatsApp service at +91-82706 82706 supports both investor queries and full transactional capability (via the Tap2Invest service). Send “Hi” or “Hello” to initiate the conversation. The WhatsApp bot handles NAV enquiries, SIP status checks, account balance queries, and the Tap2Invest investment interface for SIPs and lump sum purchases. Available beyond standard phone hours, making it the most accessible channel for after-hours basic queries.
SMS Callback: Send “HDFCMF” to 56767 from your registered mobile number to request a customer care callback within 2 working days.
Registered Office and Branch Support
Registered Office: HDFC Asset Management Company Limited, HDFC House, 2nd Floor, H. T. Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai 400 020. Fax: 022-22821144.
Investor Service Centres (ISCs): HDFC MF operates ISCs across 200+ locations in India. Trained staff at ISCs handle in-person queries, physical form submission, account modifications requiring original documents, and complaint escalation. Visit hdfcfund.com’s branch locator to find the nearest ISC.
Escalation Framework
- Level 1 — HDFC MF Direct Contact: Phone (1800 3010 6767 / 1800 419 7676), email (hello@hdfcfund.com), or ISC branch. A complaint registration number is issued.
- Level 2 — SCORES Portal: If the Level 1 response is unsatisfactory, escalate at scores.sebi.gov.in — SEBI’s Centralised Investor Grievance Redressal Portal. HDFC MF is mandated to respond within 21 days. SEBI’s own helpline: 1800 22 7575 / 1800 266 7575.
Authorised HDFC Contact Numbers
HDFC AMC publishes its authorised outgoing call numbers to protect investors from fraud. These are: 1600313139 (services and transactional calls) and 1409336767 / 1409269390 (promotional and advisory calls). Any call claiming to be from HDFC Mutual Fund from a number other than these or the registered helplines should be treated with caution.
Overview Table: HDFC Mutual Fund Customer Care Contacts
| Channel | Contact | Availability |
| Toll-Free (Primary 1) | 1800 3010 6767 | Mon–Fri, 9 AM–6 PM; Sat, 9 AM–1 PM |
| Toll-Free (Primary 2) | 1800 419 7676 | Same as above |
| Online Investors Helpline | 1800 267 9944 | Business hours |
| International | +91-44-33462406 | Business hours |
| Missed Call Callback | 850 693 6767 | Any time |
| Email (Primary) | hello@hdfcfund.com | 24×7 (response in business hours) |
| Email (Alternate) | cliser@hdfcfund.com | Business days |
| WhatsApp (Queries + Invest) | +91-82706 82706 | Extended hours |
| SMS Callback | “HDFCMF” to 56767 | Any time |
| SCORES Escalation | scores.sebi.gov.in | Online |
| SEBI Helpline | 1800 22 7575 | Business hours |
Frequently Asked Questions (FAQs)
Q1. What is HDFC Mutual Fund’s primary toll-free customer care number?
1800 3010 6767 — available Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 9:00 AM to 1:00 PM. Alternate: 1800 419 7676 for the same hours.
Q2. Can I contact HDFC Mutual Fund on WhatsApp?
Yes — message +91-82706 82706. The service handles NAV queries, SIP status, account balance, and full Tap2Invest transactional investing for SIPs and lump sums.
Q3. What email should I use for HDFC Mutual Fund complaints?
hello@hdfcfund.com — include your folio number and PAN. A complaint registration number is issued for tracking.
Q4. How do I request a callback from HDFC Mutual Fund?
Call 850 693 6767 (missed call service) or send “HDFCMF” to 56767 from your registered mobile. HDFC MF calls back within 2 working days.
Q5. What should I do if HDFC Mutual Fund does not resolve my complaint?
Escalate through SEBI’s SCORES portal at scores.sebi.gov.in or call SEBI’s helpline at 1800 22 7575. HDFC MF must respond to SCORES complaints within 21 days.
